Entry is free so that everyone can enjoy the museum, but a general-admission ticket is required. Make your online reservation at: just click the “Tickets” section.

The museum can be visited by children and adults of all ages.

You do not need to print out the QR codes that were sent to your email address, just make sure to download them and show them on your phone at the museum entrance.

If you do not have a reservation, go to the ticket office, located next to the Museum on Eje Central, and request your access there —subject to schedule availability, entry times are every fifteen minutes.

Ideally, you should arrive at the exact time of your reservation. All entries have 15 minutes tolerance; due to the coronavirus measures is not possible to enter the museum earlier.

This is to avoid exceeding the visitor capacity and ensure that you enjoy your visit, so we appreciate your punctuality.

No, the ticket is only valid for the date and time set. When making your reservation, double-check the day and time of your visit. Besides, you cannot reuse your ticket for another visit.

It is not possible to reenter the museum with the same ticket. If you need to leave, you can get a new ticket when you come back —subject to schedule availability.

No, with your ticket you can visit both the permanent collection and the temporary exhibitions.

Check our exhibitions and activities on the museum’s page:

About the Museum

To see the museum and enjoy it fully, we recommend you to consider an hour and a half or even two hours

Tuesday through Sunday from 11:00 a.m. to 5:00 p.m.

The last entry for the museum is at 4:30 p.m.

Yes, it is the same ticket to enter the museum. You can get it online or at the museum ticket office.

You can take photographs and short videos with your cellphone or tablet for personal, non-commercial use. You can bring a selfie stick—just be polite to other visitors. Show us your best pictures by tagging @museobancodemexico on Instagram.

Professional cameras need a written permission to be used inside the museum. You can ask for more information about this at:


The museum does not have this service, however, there are many options to leave your car around the area.

You can get here by metro, metrobus, car, and bicycle. Check our website for more information.

Yes, we have chairlift, elevator, and bathrooms with physical accessibility.

Due to architectural restrictions of the building, wheelchairs and strollers will not be able to access the vaults.

Wheelchairs are available for visitors to borrow at no cost.

Yes, this will make the visit more comfortable for you and your baby.

The museum does not have these services, however, there are many options to eat and cool off around the area.

The museum has lockers to protect your personal belongings, which should not be larger than 11.8x11.8 in. We suggest you come to the museum with the least number of objects, so that your visit is as pleasant as possible.

Yes, you can reach us at: