Practical information

The Banco de México Museum is accessible to all people who wish to visit us. We provide ramps, elevators and accessible bathrooms.

Due to the building's architectural limitations, however, people who use wheelchairs cannot enter the basement.

Exhibits accessible to people with physical, hearing and visual disabilities.

We have family, accessible washrooms.

Guide dogs are welcome and companion animals may enter only if they are medically prescribed.

If you have an accessibility request for any type of disability, please indicate this at the time of your reservation. This way we can prepare to give you better service during your visit.

The Museum has specific services to make your stay more pleasant and safer. Please approach Museum staff members with any doubts you may have.

• We have lockers in which you may keep your personal belongings such as backpacks, jackets, computers. If one of them is too large for the assigned space, you should leave it with a Museum staff member.
• If you arrive on a folding bicycle, skates or skateboard, or you use a stroller, you may leave it in the locker area. Museum staff will offer you guidance.
• Photographs without flash are allowed. If you need to take professional photographs, please write us at contacto.museo@banxico.org.mx so that we can offer you guidance at least 48 hours in advance.
• It is not permitted to take photographs of the uniformed staff members and the security filters. If this occurs, staff members will ask you to erase the images in your camera or other electronic device.
• The Museum offers guided visits. Ask for hours and meet-up areas. If you want a guided visit at a specific time, or you visit us in a group larger than 5 people, contact us at: contacto.museo@banxico.org.mx
• If you find or lose something that is a personal belonging, please go to the security area for guidance.
• Banco de México Museum does not have parking.

The Banco de México Museum building is a secure place. Please follow the instructions given by qualified staff members.

• In the event of an emergency, you must follow the instructions given by Museum staff members and Banco de México security personnel.
• People with disabilities are offered aid from the time of their entrance and will be offered explicit help in the event of an emergency. However, if the person does not want the assistance offered, they should express this, thus absolving the Central Bank of any responsibility for any eventuality.
• For security reasons, the Banco de México Museum closes its doors as a preventive measure during events that put the physical integrity of its visitors at risk while they are in the building, and once it is deemed safe to exit, the doors are opened. If a visitor prefers to leave the building while the doors are closed, they can ask the Museum staff for information.
• Keep your ticket since it is needed to leave the installations.
• A video recording system is present inside the Museum.
• At the entrance and exit of the Museum, security staff will ask you to pass through a security control system. In addition, they will ask that your personal objects be placed on a moving band.
• If you wear a cap and dark glasses you should take them off upon your entrance and during your visit.
• It is prohibited to carry firearms, lighters and knives. Pocket knives and gadgets with lasers can be stored with the security staff and will be returned when you finish your visit.
• It is not permitted to make your visit under the influence of alcohol or drugs.