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Practical information

Find out the essential information to enjoy your experience at the Banco de México Museum.

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Location and opening hours
LOCATION
Av. 5 de Mayo, núm. 2, Centro Histórico, 06000, Alcaldía Cuauhtémoc, Ciudad de México, México
OPENING HOURS
Tuesday to Sunday (closed on Mondays), 11:00 a.m. - 5:00 p.m.
STORE
Tuesday to Sunday (closed on Mondays), 11:00 a.m. - 5:00 p.m.
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Recommended routes:
Metro: Line 2, Bellas Artes or Allende Stop.
Bicycle: EcoBici Marconi.
Trolleybus: Santa Veracruz Stop.
Parking nearby: Bellas Artes and Av. 5 de Mayo #38.

Accessibility

The Museo Banco de México is a space that is accessible to everyone who wants to visit. We have ramps, elevators and washrooms adequate to our visitors’ needs.

Due to architectural restrictions, people who use wheelchairs cannot enter the vault.

We have accessibility tools for people with special physical, hearing and visual needs.

We have family and disability-accessible washrooms.

Companion dogs are welcome in the museum.

If you have an accessibility request for any type of disability, please indicate this at the time you reserve you entrance ticket. This way we can prepare to give you the best attention possible during your visit.

Services

The Museum has specific services to make your stay more pleasant and safer. Please approach Museum staff members with any doubts you may have.

  • We have lockers in which you may keep your personal belongings such as backpacks, jackets, computers. If one of them is too large for the assigned space, you should leave it with a Museum staff member.
  • If you arrive on a folding bicycle, skates or skateboard, or you use a stroller, you may leave it in the locker area. Museum staff will offer you guidance.
  • Photographs without flash are allowed. If you need to take professional photographs, please write us at contacto.museo@banxico.org.mx so that we can offer you guidance at least 48 hours in advance.
  • It is not permitted to take photographs of the uniformed staff members and the security filters. If this occurs, staff members will ask you to erase the images in your camera or other electronic device.
  • The Museum offers guided visits. Ask for hours and meet-up areas. If you want a guided visit at a specific time, or you visit us in a group larger than 5 people, contact us at: contacto.museo@banxico.org.mx
  • If you find or lose something that is a personal belonging, please go to the security area for guidance.
  • Banco de México Museum does not have parking.

Civil protection and security

The Banco de México Museum building is a secure place. Please follow the instructions given by qualified staff members.

  • In the event of an emergency, you must follow the instructions given by Museum staff members and Banco de México security personnel.
  • People with disabilities are offered aid from the time of their entrance and will be offered explicit help in the event of an emergency. However, if the person does not want the assistance offered, they should express this, thus absolving the Central Bank of any responsibility for any eventuality.
  • For security reasons, the Banco de México Museum closes its doors as a preventive measure during events that put the physical integrity of its visitors at risk while they are in the building, and once it is deemed safe to exit, the doors are opened. If a visitor prefers to leave the building while the doors are closed, they can ask the Museum staff for information.
  • Keep your ticket since it is needed to leave the installations.
  • A video recording system is present inside the Museum.
  • At the entrance and exit of the Museum, security staff will ask you to pass through a security control system. In addition, they will ask that your personal objects be placed on a moving band.
  • If you wear a cap and dark glasses you should take them off upon your entrance and during your visit.
  • It is prohibited to enter the installations of the Museo Banco de México with firearms, sharp instruments, knives, and electronic cigarette lighters. Devices with lasers will be kept by security personnel and returned at the end of your visit.
  • It is not permitted to make your visit under the influence of alcohol or drugs.
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Group visits


The museum offers a variety of activities and tools for group visits.

If you wish to make a reservation for a group, please write to us at: contacto.museo@banxico.org.mx

Group visits
Store


Wrap up your visit with a trip to the Museum store, where you can find various items related to the Museum, as well as numismatics.

The store is found in the Mezzanine. Purchases can be made by card or cash.

Store hours: Tuesday to Sunday, 11:00 a.m. to 5:00 p.m.

Store
FAQ

Tickets

About the Museum

Accessibility

How much does admission cost?

The Museum has no cost. It is open to all for public enjoyment. You only have to make a reservation at: museobancodemexico.mx

Or directly at the Chapel ticket window, located to the side of the Museum on the Eje Central, -subject to availability.

What age range is appropriate?
The museum can be visited by children and adults of all ages.
Do I have to print my tickets?
You do not need to print out the QR codes that were sent to your email address, just make sure to download them and show them on your phone at the museum entrance.
If you do not have a reservation, go to the ticket office, located next to the Museum on Eje Central, and request your access there —subject to schedule availability, entry times are every fifteen minutes.
My ticket has a starting time but I am arriving earlier/later: is that allowed?
Ideally, you should arrive at the exact time of your reservation. All entries have 15 minutes tolerance; due to the coronavirus measures is not possible to enter the museum earlier.
This is to avoid exceeding the visitor capacity and ensure that you enjoy your visit, so we appreciate your punctuality.
If I cannot make it to the museum on the day of my reservation, can I use my ticket on another date?
No, the ticket is only valid for the date and time set. When making your reservation, double-check the day and time of your visit. Besides, you cannot reuse your ticket for another visit.
Can I leave the museum and come back later?
It is not possible to reenter the museum with the same ticket. If you need to leave, you can get a new ticket when you come back —subject to schedule availability.
How do I make a reservation?
Go to the museum web page: museobancodemexico.mx and to the section -tickets- where you can reserve your visit.
If you do not have an entrance ticket, go to the Chapel ticket window, located to the side of the Museum on the Eje Central, -subject to availability.
Do I need an additional ticket for the temporary exhibitions?
No, with your ticket you can visit both the permanent collection and the temporary exhibitions.
Check our exhibitions and activities on the museum’s page: museobancodemexico.mx
How much time do I need to visit the museum?
To see the museum and enjoy it fully, we recommend you to consider an hour and a half or even two hours.
What are the museum and shop hours?

Tuesday through Sunday from 11:00 a.m. to 5:00 p.m.

The last entry for the museum is at 4:30 p.m.

Do I need to get a ticket to visit the store?
Yes, it is the same ticket to enter the museum. You can get it online or at the museum ticket office.
Is photography allowed?

You can take photographs and short videos with your cellphone or tablet for personal, non-commercial use. You can bring a selfie stick—just be polite to other visitors. Show us your best pictures by tagging @museobancodemexico on Instagram.

Professional cameras need a written permission to be used inside the museum. You can ask for more information about this at: contacto.museo@banxico.org.mx at least 48 hours in advance.

Does the museum have parking?

The museum does not have this service, however, there are many options to leave your car around the area.

How I can arrive to the museum?
You can get here by metro, metrobus, car, and bicycle. Check our website for more information.
Is the Museum accessible to people who use wheelchairs?
Yes, we provide ramps, an elevator and accessible bathrooms.
We have exhibits with accessibility via energized media systems.
Due to the building’s architectural limitations, however, people who use wheelchairs cannot enter the basement vault area.
Can I take a stroller inside the museum galleries?
Yes, this will make the visit more comfortable for you and your baby.
Is there a restaurant or cafe inside the museum?
The museum does not have these services, however, there are many options to eat and cool off around the area.
Is there a cloakroom?
The museum has lockers to protect your personal belongings, which should not be larger than 11.8x11.8 in. We suggest you come to the museum with the least number of objects, so that your visit is as pleasant as possible.
Is there a contact email?
Yes, you can reach us at: contacto.museo@banxico.org.mx
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